FAQs
Answers to frequently asked questions.
By Vincent1 author24 articles
- How do you know if a talent is already in your ATS?Kalent shows a badge on a talent's card when they already exist in your connected ATS. Learn how it works and which ATS are supported.
- How to recover your 2FA secret key on LinkedIn?If you've lost the LinkedIn 2FA secret key required by Infinite Login, you can generate a new one by turning Two-Step Verification off and back on in your LinkedIn account.
- Importing a LinkedIn profile into my sourcing via its URL: how it works and what to do if it failsHow to import a talent into a Kalent sourcing from a LinkedIn profile URL, and how to unblock an import that fails or seems stuck.
- I'm not receiving the password reset email — what should I do?How to regain access to Kalent when the "Forgot password" link doesn't arrive in your inbox.
- How Do Kalent Credits Work?
- Why Does My LinkedIn Account Keep Disconnecting?
- What Should I Do If a Phone Number Is Incorrect?
- Can I Filter Candidates Who Are "Open to Work" in Kalent?
- How to Start a New Sourcing?
- How Can I See My Team’s Sourcing Projects?
- I got banned from WhatsApp (or I’m afraid I will). Why? And what can I do?
- How to Download a Candidate’s CV as a PDF?
- Where Do the Candidate Data on Kalent Come From?
- I added a profile to favorites by mistake — how can I undo it?
- I can’t open my CSV file properly
- I can’t find a specific person in my search — why? And how can I add them manually?
- How can I edit my initial search in a sourcing project?
- What is the Performance tab for?
- What if my candidate is already part of another sourcing?
- When are messages sent?
- Kalent's Commitment to Data Privacy & Compliance
- How to access the settings of a sequence?
- How to enrich contacts in Kalent?
- How to switch to the new sequence system?The new sequence system is only available on new sourcings. Here's how to move your candidates over.